FAQ

How do I contact the online medicine?

Our Customer Service Representative can be contacted through Live Chat.

You can also contact us through email at info@theonlinemedicine.com or call us for any assistance at the following phone number:

Toll Free Number : 1-833-822-1203

Hours of Operations : Available 365 days, 24/7 (Sometimes due to high volume we may not be able to answer you or reply you  so leave your email address and we will get back to you.)

How can I email my queries to someone at the online medicine?

Our Customer Service Representative can be contacted at the info@theonlinemedicine.com . You can ensure that your question or comment is responded to in a timely manner. We welcome any feedback and comments from our Patient as this allow us to apply continuous improvements to our products, policies and procedures.

How long does it take to respond to me email enquiry?

We ensure that every email within 24-48 hours. Please excuse us on any national or civil holidays which may extend the length of time taken to respond.

Do I need prescription to order from theonlinemedicine.com?

Not for every medicine. We have mentioned where we need the prescription. You can visit our Contact Us page for our emailing address info@theonlinemedicine.com or toll free number 1-833-822-1203 .

Why theonlinemedicine.com prices are lower than any other online pharmacies?

There are few reasons for this. Firstly, we buy drugs in large quantities which allow us to transfer discounts and benefits to our customers. Secondly, lower prices are available because the price of the same medicine, manufactured and marketed by the same pharmaceutical companies can vary significantly from country to country. We are also partnering with many pharmaceutical companies to take advantages of global prices and you can save upto 70-80% on generic products.

Is The Online Medicine regulated and legal?

All orders placed with The Online Medicine are supplied and fulfilled by pharmacy which is always a pharmacy registered with the State Pharmacy Council.

How do I pay for my medications?

We accept all major credit cards.

What if I have any concern about customer service or drug prices?

You can refer our Contact Us page for our contact information. You can always reach us and share your concern. We ensure to address them within timeline.

What are generic drugs?

Generic drugs are “bio-equivalent” of a brand name drug with same chemical name and formulation in dosage form, safety, strength, quality, how it is taken, performance and intended use.

It is recommended to use only one formulation of a generic or brand drug consistently to achieve the best result.

Are generic drugs safe as brand name drugs?

Yes. Both brand and generic drug facilities meet the same standards of goods manufacturing products (GMP). In fact, an estimate 50% of generic drug production actually comes from brand-name companies. These companies frequently produce identical or copies of their own brand name products and sell them as generic products.

Are generic drugs as effective as brand-name drugs?

Yes, more than 95% of people who takes generic drugs experience positive as well as same result.

How can I get less expensive generic drugs?

Whenever your doctor writes prescription, ask for generic drugs.

Do you offer free shipping or overnight shipping?

Yes, we offer free shipping whenever it is possible. You can contact our customer service representative for the same. Regarding speedy shipping service, please contact customer care.

Do you offer drugs for pet?

Yes, we offer drugs for your pet. You can save up to 70% drugs on our pet medication as well.

What is Theonlinemedicine.com Privacy Policy?

Please review our Privacy Policy Page

What are Theonlinemedicine.com Refund and Cancellation Policy?

Please review our Refund and Cancellation Policy Page

What is Theonlinemedicine.com Shipping Policy?

Please review our Shipping Policy Page

What is Theonlinemedicine.com Terms of Sale?

Please review our Terms of Sale Page

How much does shipping cost for my order?

2 – 3 weeks (Standard Shipping Service) $9.99

Shipping Charge may vary between USD $9.99 – USD $30 for some specific countries like Brazil, Peru, UAE, Israel, Ecuador, Greece, Netherlands etc.

What are your business hours?

Available 365 days, 24/7 (Sometimes due to high volume we may not be able to answer you or reply you so please leave your email address in the chat and we will get back to you.)

Why do the pills I received from The Online Medicine look different than the ones I get from my local pharmacy?

Remember, in case you have ordered a Generic from us, the pills we send you will look different. Generics do not look the same as the Brand Name products, even though they have the same active ingredient and work in the same way. In addition, same thing can happen with brand drug as well, the same Brand Name pill may look slightly different coming from another country due to different manufacturer.

How long is my prescription valid for?

Generally, your prescription is valid for a period of 1 year from the date of issue and in some cases it is valid for even 2-3 years as well.

Do you ship to Canada?

Please contact customer care before placing the order to Canada.

Can I return my medications if I no longer need them?

We don’t want to disappoint you but at The Online Medicine safety is prime motive. We work in conjunction with licensed pharmacies to protect the safety of you and other parties involved. Once a prescription and non-prescription products have been dispensed it cannot be returned for any reason. Under the pharmaceutical law prescription drugs are not returnable. So before placing order please consult with your physician regarding your medications.

Is The Online Medicine online pharmacy is pharmacy?

No, The Online Medicine is a pharmacy intermediary. Your prescription is filled by licensed pharmacy registered with local state council where it is based. The Online Medicine works as intermediary between our customer and pharmacy.

Do you dispense controlled substance?

No, we strictly do not sell or dispense controlled substance for any reason.

Is there any charge other than value in the order invoice copy?

The Online Medicine only charge the amount mentioned in the order invoice. Some customers may be charged an extra 1-3% by their bank for ‘International Transaction or Currency Conversion Charges’. This is the cardholder’s bank charging them for processing with a bank outside of the US and is outside of our control.

I have received lesser or half quantity of medicine than ordered. Why?

As per the guidelines of USFDA, maximum 90 days of supply at one time should be dispensed, so the payment also charged for the supplied quantity. Refills and pending medicine more than 90 days of prescribed dosage will been sent in the interval of every 45-60 days.

Can i order one year medication supply as per the prescription?

Yes, if your prescription allows then you can order one year medicine supply with “One year Shipping Subscription” only.

What should I do when get notification of declined payment?

Sometimes payments get blocked by the credit card company because they did not recognize the charge came through overseas. You can coordinate with your credit card representative to approve the charge coming through, and then it will be reprocessed for order payment.

In other case, you can opt for different credit/debit card to process your payment for the ordered medicine. You can also use other available payment options and can ask details from The Online Medicine’s customer service representative.

How can i disclose dissatisfaction or any complaint regarding order or other issues?

We value your feedback and accept complainants to improve our service for you. All complaints are directly handled by management and Pharmacy manager. You can post your any feedback at admin@Theonlinemedicine.com.

Can I get refund if my medicine shipment stuck/destroyed/abandoned by customs of destination country?

No refund will be entitled for such case. The Online Medicine does not have any control over the custom process. It is responsibility of the customer to fulfill the import requirement posed by the customs of their country on their shipments.

In other case, if your parcel get returned back to the pharmacy, then full medicine cost will be refunded back to the card it had been charged.

Do I have to pay Custom Charges to release my medicine parcel?

Some country may charge duty fee on the import of shipment by as per their own country rules on import of products. This is the responsibility of the customer to pay such charges and release parcels as advised by officials as we do not have any control or any role over the custom process.

In case your query is still not listed and answered, then write to us at info@theonlinemedicine.com or talk to our customer service representative on live chat.

Copyright © The Online Medicine . All rights reserved.

Copyright © The Online Medicine . All rights reserved.

Copyright © The Online Medicine . All rights reserved.

Copyright © The Online Medicine . All rights reserved.

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