SHIPPING RETURNS & REFUNDS

You can only request for redispacting or refund once the order has not reached to you after 30 days.

There is a $9.95 US shipping fee per order (Additional charges may apply for cold pack items and overnight packages). This shipping charge will be added to the final total of your order. For items shipped via freight, please allow 2-4 weeks for delivery.

If you have any question, please feel free to call us at 1-833-822-1203, or email us at info@theonlinemedicine.com One of our Customer Care Specialists will get back to you in a timely manner.

We firmly believe in making it as easy as possible for you to feel comfortable with your shopping experience at The Online Medicine.

Our hassle-free refund policy provides the assurance you deserve in your online purchase by offering a full refund or redispatch if your order returns back to the pharmacy due to any issue with customs of shipping country (USA Only) to your address without any extra shipping cost.

There will be no refund if your parcel gets returned due to following reasons;

  1. Addressee not available at the time of delivery
  2. Notice left by the post to the addressee
  3. Delivery missed by addressee
  4. Addressee advised to pick up the parcel from the post

Keep tracking your parcel to avoid such conditions. You will have to pay extra shipping cost if opt for re-dispatch.

Once a prescription and non-prescription products have been dispensed it cannot be returned for any reason. Under the pharmaceutical law prescription drugs are not returnable. So before placing order please consult with your physician regarding your medications.

In other case, if you feel to change the product or experience any side effects by the medicine. You need to immediately contact your doctor. Your dispensed product will be replaced by other brand or dosage form as per the written recommendation by the physician only, hence no extra charge for the replacement in this case.

If you have missed your delivery and your local post has sent parcel back to us, then shipping charges will be applicable to resend the parcel to the same address.

For questions or further information, please call us toll-free at 1-833-822-1203 or email us at info@theonlinemedicine.com

All prescription returns are destroyed in compliance with FDA regulations.

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